Pikmin 3 GameStop incident: Difference between revisions

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(Changed page to be based around the event itself, rather than the Incident that happened at the event.)
(Redirected page to Pikmin 3 GameStop Hands-On event)
 
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#REDIRECT [[Pikmin 3 GameStop Hands-On event]]
[[File:Pikmin3HandsOnEventFlyer.jpg|thumb|300px|A flyer for the hands-on event advertising the promotion.]]
 
 
The '''''Pikmin 3'' GameStop Hands-on''' event was a Nintendo-hosted event which took place at over 250 [[Wikipedia:GameStop|GameStop]] and [[Wikipedia:EB Games|EB Games]] locations<ref>[http://www.gamestop.com/gs/landing/events/pikmin3demo/default.aspx Gamestop's store locator for the event on July 20th]</ref><ref>[http://www.gamestop.com/gs/landing/events/pikmin3demo/default2.aspx Gamestop's store locator for the event on July 21st]</ref>. The event took place on Saturday and Sunday, July 20th-21st at 1:00pm to 4:00pm EST. The event also featured a pre-order promotion for a digital download of ''[[Pikmin 3]]'' allowing the game to be downloaded on {{date|3|August|2013}}, a day before release of the game.
 
==History==
On {{date|15|July|2013}}, [[wikipedia:GameSpot|GameSpot]]'s and Nintendo of America's YouTube accounts had an identical video<ref name="video">[https://www.youtube.com/watch?v=PPnOrygkd8A The video on GameSpot's channel]</ref> uploaded to them, in which Reggie Fils-Amie, CEO of Nintendo of America, provided details of the event. Those locations had a ''Pikmin 3'' demo booth installed, run by a Nintendo representative, where players could play an early demo version of Pikmin 3, featuring an exclusive version of the [[Tropical Forest]] map. This demo was the same one made available to play during E3 2013. Some stores were also giving away the same Pikmin 3 patches that were given out at E3 2013, as well as some Nintendo E3 themed lanyards. It was also reported that some other games which had demos available at E3, such as Mario & Luigi Dream Team, were shown off at some of the locations of the event.
 
Attendees who pre-purchased ''Pikmin 3'' at the event would receive a special download code from the Gamestop or EB Games website, that could be redeemed on {{date|3|August|2013}}, allowing them to get the game a day before its official release. The code was to be sent to their GameStop membership inboxes on 11:59PM of {{date|2|August|2013}}.
 
==Early Download Incident==
 
Many attendees who had pre-purchased the game at the event unfortunately did not receive their copies a day early. GameStop addressed the situation, apologizing and explaining that an error had caused 3 different [[Wikipedia:Stock keeping unit|SKUs]] for the same item to be made. Those who pre-purchased the game were randomly assigned one of the three, which was printed onto the purchase receipt. Since these SKUs were used to randomly generate the download codes for the early release, this caused several problems in the redemption of the game.
 
It is estimated that most people's orders were placed in the correct SKU, allowing them to download their game a day early as intended. However about a third of the orders were marked as a regularly purchased downloaded copy of the game. Because of this, Gamestop could not verify whether or not the person actually attended the event, making it so they could not legally give said person an early copy of the game, forcing customers to wait until the game's actual release to play.
 
A few customers who pre-ordered a physical version of the game during the event had their game mistakenly listed as the early-access version of the game, which was digital. Since the SKU involved with the early download code was programmed to no longer work after {{date|3|August|2013}}, attendees who were assigned this SKU tried to return to GameStop in hopes of getting the physical copy instead. However, because the SKU no longer worked, the registers at GameStop kept reading the attempted purchase change as an out-of-stock item. Fortunately, those who made the pre-purchase on {{date|21|July|2013}} were able to get a refund, due to the fact that the maximum number of days before refunds are no longer allowed at GameStop is 15. However, this also meant that those who pre-ordered the game on {{date|20|July}}, the first day of the event, were unable to get a refund, effectively having to pay for the game twice.
 
Shortly after this unfortunate event occurred, many angry gamers who fell victim to the event took to social media<ref>[http://kousuketsubaki.deviantart.com/art/DaMN-IT-GAMESTOP-390602608 A user's complaint on deviantArt]</ref> and online forums<ref>[https://miiverse.nintendo.net/posts/AYMHAAABAAD4UV52wAtIAA A user's complaint] on [[Miiverse]]</ref>, making others aware of the occurrence. Many blamed GameStop's faulty download-code system and their apparent ambivalence towards the situation, while others blamed Nintendo themselves. Since then, Nintendo removed the original video detailing the event from their YouTube account. However, GameSpot's upload of the video remained online, and is still up to this day.<ref name="video" />
 
==Gallery==
<gallery position="center">
Pikmin3HandsOnEventFlyer.jpg| The printed flyer handed out at Gamestop for the event.
Side_pikmin3demo.jpg|The advertisement on Gamestop's website.
Ebgames_canada_pikmin_3.jpg|The advertisement on EB Game's website.
960x170_Pikmin3Demo.jpg|The banner on Gamestop's website advertising the event.
</gallery>
 
==See also==
*''[[Pikmin 3]]''
*[[Prototype information]]
 
==References==
{{refs}}
 
[[Category:Real world]]

Latest revision as of 08:37, June 26, 2015

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